At Hotel Frangos we value the importance of guest privacy and are committed to maintaining the trust of our guests by ensuring we meet high standards for the protection of personal information.

What information we collect:

Depending on your dealings with Hotel Frangos, we may collect personal information from you, including your name, address, telephone numbers, email address, credit card details, car registration, plus names and contact details for other guests sharing the accommodation you book at Hotel Frangos.

This information is collected to identify you as an individual and assist us in fulfilling personal requests. We may collect personal information you provide to us to assist with the following:

  • Allocating your reservation within our booking system and processing deposits and payments via our payment gateway
  • Identifying you on upon check-in and at other times throughout your stay
  • Assisting us to meet your requests and preferences with regard to your accommodation reservation
  • Evaluating our service and your experience at Hotel Frangos.

How you may provide us your personal information:

  • By making an enquiry or reservation with Hotel Frangos via our website, channel manager, email, telephone, or in person
  • Communication with us via our website
  • At the time of check-in to the hotel as a guest
  • Accommodating your personal preferences
  • Updating your personal information or alterations to your accommodation reservation
  • By providing it to us in communications regarding service delivery, such as comment cards and guest reviews
  • Your interaction with Hotel Frangos through social media sites.

Please note:
For your security, Hotel Frangos operates closed circuit television cameras which may capture images of you moving throughout the public areas of the hotel.

How we use your personal information:

  • The personal information we collect from our dealing with you is used for the purposes of providing the services you have requested.
  • By providing us with your personal information, you consent to us contacting you from time to time via email for marketing purposes. You may opt out of receiving these emails at any time by selecting the unsubscribe feature or emailing info@hotelfrangos.com.au

Disclosure of Personal Information:

When Hotel Frangos collects your personal information we will not rent, lease, disclose or sell your personal information to any third parties, except under the following circumstances:

  • In case of an emergency
  • To comply with legal or regulatory orders or requirements
  • Under court order or subpoena
  • In the event that Hotel Frangos is subject to sale or acquisition
  • To meet your request for services you have specifically requested
  • To companies or businesses providing services to Hotel Frangos who may require your personal information (e.g. credit card companies)
  • To debt collection agencies in the instance you owe Hotel Frangos money for services and products we have provided for you.

By providing us with your personal information you acknowledge and agree that your personal information may be released to third parties in this manner. Where required to release personal information, Hotel Frangos shall only do so to the extent required.

Storage of personal information:

Your personal information will be processed and stored on our computers in a secure manner with respect for your privacy and confidentiality.